Privacy & Shopping Policy

Orders and Cancellation Policy

Herbanica enables orders to be made online, via telephone, fax, mail, in person or through any other means of communication. All prices listed on the website or in Herbanica flyers and other promotional material are listed in Australian dollars (AUD). When making an order, Herbanica will require personal information from users in order to identify users and process the payment for users order. Users may be required to provide contact information (such as name, email, phone number and postal address) and financial information (such as credit card number, expiration date and PayPal details).

All credit card transactions are processed in real time using a secure third party payment gateway provider PayPal and the National Australia Bank.

An order may be cancelled prior to dispatch by phoning us on +61 3 9762 3777. If dispatch of the goods has already occurred, users will only be credited for the cost of the goods, minus the cost of dispatch and return freight.

Return Policy

Herbanica return policy provides credit for goods damaged in transit, goods with an expiration date of less than 6 months, goods sent in error and goods that are unfit for purpose.

Before making a return, please notify the office at +61 3 9762 3777. Notification should occur within 24 hours of delivery. A credit will be issued on all justifiable returns. For example, an unjustified return includes stock that has been damaged whilst in users possession and stock that has been damaged during return to PHerbanica due to inadequate packing. Credit will not be extended in those circumstances.

Returns should be made within 14 days either with courier or post. Proof of purchase is required on request. Please ensure all returns are packed appropriately so that they arrive at Herbanica in a saleable condition.

Herbanica return policy also provides refunds. Please call our office at +61 3 9762 3777 to inquire whether users are entitled to a refund. If a refund is approved, it will be credited to users credit card used for the initial purchase.

Delivery Policy

Herbanica Herbs processes orders promptly, endeavouring to dispatch users goods within five working days. If stock is not available, or for any other reason the order will require a longer processing time, we will contact users to advise when it will be available and delivered.

Herbanica Herbs sends orders by Australia Post to interstate customers or courier to Victorian customers.